One-Year Warranty
GSI Machine & Fabrication offers a one-year warranty on parts we manufacture. If our inspection confirms a manufacturing defect, we will repair or replace the part. This warranty does not cover damage caused by misuse or improper installation.
Parts made by other manufacturers, such as rack and pinion units, shocks, ball joints, and airbags, are not covered by GSI’s warranty. Warranty claims for those parts should be directed to the manufacturer.
Order Cancellations
Standard, non-custom orders may be canceled before they ship. To request a cancellation, call (480)-940-1806 or email sales@gsimfab.com with your name and order number. Your order is not canceled until our team sends you a confirmation email.
Special-order and customized products, including chassis and air ride suspension products, are generally not eligible for cancellation. Production lead times are estimates rather than guaranteed ship dates. If a shipment is delayed, we will notify you and provide any cancellation or refund options required by law. Please wait until you receive your parts before scheduling installation.
Once an order ships, it cannot be canceled. If the item is eligible for return, contact us to request a return. Shipping costs and any applicable return fees may be deducted from the refund. Some custom products are not eligible for return.
For eligible returns, we will initiate the refund to the original payment method within 48 hours after we receive and process the returned item, during regular business hours. Your payment provider may take additional time to post the refund.
Refused or Unclaimed Deliveries
If you refuse a shipment or do not pick it up, you may be responsible for carrier charges resulting from redelivery or return shipping. These charges may be deducted from any refund for which the order is eligible.
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Freight redelivery: $185
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Liftgate service, when required: $125
Many large suspension products weigh more than 400 pounds and may require equipment or liftgate service for delivery.
Missing Items
Please report missing items within 48 hours of delivery. Call (480) 940-1806 or email sales@gsimfab.com with your name, order number, and a description of what is missing. Keep the packaging and packing list while we review your order.